You’re flat out, the team’s stretched, and nobody has time to work out where AI even fits.
So Claude sits there, paid for and barely touched.
AI Concierge is your outsourced support team for AI and automation. You’ve got the use case, we’ve got the way forward. Pick the level that suits you and we’ll get you there faster.
Wherever your team is with Claude, there’s a next step.
Most businesses we talk to sit in one of three places. Find the one that sounds like you. That’s where we start.
We pay for Claude, but nobody really uses it.
The seats are paid for. A few people had a play, got a bit lost, and quietly went back to the old way. You know it should be helping. It just isn’t yet. You need someone to make it click for the whole team.
Get your team startedOne or two of us are flying. Everyone else is stuck.
A couple of people get incredible results. The rest aren’t sure what to type, or whether they’re even allowed to. The questions pile up with nowhere to go. You need a steady hand to close the gap and spread the good habits.
Close the gapIt’s working. Now we want to go deeper, and prove it.
Claude is part of how you work. Now you want the workflows built properly, the whole team levelled up, and a number you can point to that says it’s paying off. You need a partner, not just a help line.
Scale with ProThe real win isn’t hours back. It’s better work.
Time saved is the easy headline. What actually moves your business is what that time makes possible: sharper content, clearer decisions, higher standards, and room for your team to think. Here’s where Claude earns its place in week one, and what it’s really doing for you underneath.
Social media
A stronger, steadier voice in the market, not just posts pushed out faster. You hand over a half-formed idea and Claude shapes it into a week of posts, a newsletter, or a LinkedIn article in your voice, so showing up consistently stops being the thing that slips when you get busy.
Admin
Your team gets their thinking time back, not just their afternoons. Claude takes the long email threads, the messy notes, the endless tidying and formatting off their plate, so they can spend their attention on the parts of the role only they can do.
Data reporting
A clear read on where the business actually stands, department by department, so decisions come from evidence instead of gut feel. Claude pulls the figures out of your spreadsheets and systems into a plain summary, turning scattered numbers into something you can act on.
Documents
Proposals, scopes and SOPs that lift the bar as the business gets bigger, not paperwork that quietly falls behind. Claude gets each document most of the way there, so your team is refining and raising the standard rather than starting from a blank page every time a process needs to change.
That’s just the start. Whatever’s eating your team’s time, the answer to "could Claude help with this?" is usually yes, and we’re the people you ask.
A proven path from paying for Claude to actually running on it.
You shouldn’t have to work out the how on your own. You bring the use case, we bring a proven path we run every team through, so you always know what happens next and why. No hundred back-and-forth questions about our process. You guide the direction, we guide the method.
We start with the job, not the tool
Before we touch Claude, we get clear on the work in front of you and the outcome you actually want. The question isn’t "what can AI do?" It’s "what’s eating your team’s time, and what would better look like?" That’s where we begin, every time.
We set the safe path first
This is the lens we’re known for. Before anything goes live we work out what’s safe to share, what stays out of a prompt, and how your data and your clients’ data stay protected. You get the confidence to move quickly because the boundaries are set, not guessed at.
We build the workflow that fits
We put the prompts, projects and repeatable workflows in place around your real work, in your voice, on the tools you already have. No 40-page playbook nobody reads. Just the smallest thing that gets a result this week, then the next one.
We stay on-hand until it sticks
Adoption is a habit, not a launch. We’re the people your whole team asks, every time they get stuck, until reaching for Claude is just how the work gets done, not something only one or two power users do.
We prove the payback
We show you what’s landing: where the time is going back, which workflows are earning their keep, and what to push on next. So you’re never guessing whether it’s paying off. You can see it.
Same path, every engagement. It’s why the teams we work with get clarity and momentum quickly, instead of a pile of unanswered questions.
A real person on-hand, every working day.
Not a chatbot. Not a knowledge base nobody reads. A specialist who uses Claude all day, available to your whole team, turning paid-for licences into work that actually gets done.
A team that actually uses it
The whole point. We turn "we have Claude" into "we use Claude", day to day, on real work, by people who were nervous about it a month ago.
Answers, not run-around
Ask anything, by email, chat, or in office hours. How to do X, whether Y is safe, why Z went wrong. We answer in plain English, fast.
Across the whole Claude toolkit
Claude Desktop for everyday work, Cowork (Claude’s hands-on agent workspace) for getting things done alongside you, and Claude Code for the technical team. One line of support covers the lot.
Done safely, done right
We bring a security and governance lens to every answer: what’s safe to share, what isn’t, and how to keep your business and your clients’ data protected.
What it’s like to have us in your corner.
Steve has been an outstanding supporter of our business, consistently going above and beyond to ensure we're well looked after. He genuinely cares about getting the right outcome, not just closing a project. I would not hesitate to recommend Secure Minded to any business looking to modernise their operations.
We brought in Secure Minded to support one of our most important clients with automation and Power BI reporting. They did something radical - they delivered exactly what our client needed, not what we thought they wanted. Stephen took the time to understand the real business problem first, then built a solution that stuck. Our client still uses it every day.
Priced per person, because the value is per person.
Most teams start with AI Concierge. The ones going all-in on AI, building it into how they work and wanting the numbers to prove it, start with Pro. Month to month, either way. No lock-in.
- Up to 5 named users
- Async Q&A by email and chat, answered within one business day
- Monthly group "office hours" call to work through what’s in front of you
- Two 1:1 sessions a month for hands-on help when someone’s stuck
- Help across Claude Desktop, Claude Code and Cowork
- A monthly tips note: new features, prompts worth stealing, what’s changed
- Access to our learning stash of videos and how-tos
- Fair-use support volume, no per-question billing
- Everything in AI Concierge, for up to 15 users
- Priority response, same business day
- Weekly office hours, plus as many 1:1s as your team needs (fair use)
- Hands-on workflow building: we set up the prompts, projects and skills your team actually uses
- Access to our learning stash of videos and how-tos
- Quarterly adoption & ROI report: what’s landing, what’s saving time, what to do next
- A named consultant who knows your business
Not set up on Claude yet? We offer a one-off onboarding to get everything configured properly, then the subscription takes over. Ask us when we talk.
Adoption isn’t a launch.
It’s a habit.
Set up once. Supported every day after.
There’s no heavy onboarding and no homework. We get your people pointed in the right direction, then we’re simply there: the answer to "who do we ask?"
- Day one
We get your people set up
A short onboarding so everyone knows where Claude fits, how to reach us, and what they can start doing this week. No 40-page playbook nobody reads.
- Every day
You ask, we answer
A question lands, we answer it, within one business day, usually faster. The friction that kills adoption is "I didn’t know who to ask." We are who you ask.
- Every month
We get everyone better
Group office hours to work through whatever’s in front of the team, 1:1s for the people who need a hand, and a tips note so the good habits spread.
- Every quarter
We show you it’s working
On Pro, a plain-English read on what’s being adopted, where the time is going back, and what to push on next. So you’re never guessing whether it’s paying off.
Claude specialists. Microsoft fluent. Responsible by default.
The help you get is from people who do the work, not people reading a script. We use Claude every day to run our own business and build for clients, and we bring a security and governance lens to every answer.
We use it, daily
Claude Desktop, Cowork, and Claude Code are how we get our own work done. When you ask us something, you’re getting the answer from someone who hit that same wall last week, not a support tier reading from a manual.
Safe by default
"Is it safe to paste that in?" is one of the most common questions we get, and the most important. We follow the responsible-AI patterns published by Anthropic and Microsoft, and we’ll always tell you what to keep out of a prompt.
Honest about fit
Best practice sometimes means "don’t use AI for that." If Copilot suits a job better, or the answer is a spreadsheet rather than a model, we’ll say so. You’re paying us for straight answers, including the unglamorous ones.
We’re honest about fit. You should be too.
- 5–100 staff who have Claude (or are about to) and want it actually used
- Tired of paying for tools that gather dust
- Want a steady hand for the team, not a one-off training day that fades
- Happy to ask questions, no question is too small
- Looking for a one-off setup and nothing more (that’s a separate, fixed-price job)
- Want a custom AI product built from scratch (different conversation, happy to have it)
- Already have an in-house AI champion and full adoption humming along
The questions everyone asks.
How is this different from just buying Claude? +
What exactly counts as "support"? +
Why is it priced per user? +
Is there a lock-in contract? +
Why Claude, specifically? +
What if we already have Claude set up? +
Can we do everything remotely? +
Can we pay by invoice instead of card? +
Stop paying for tools nobody uses.
Book a 20-minute call. We'll tell you honestly whether Concierge fits, and you'll leave with at least one job your team can hand to Claude this week.