Overwhelmed, stretched, at capacity? Let’s take things off your plate.
You’re flat out, the team’s stretched, and nobody has time to work out where AI even fits. So Claude sits there, paid for and barely touched. Claude Concierge is like outsourced IT support, but for getting real work done with Claude: ask us anything, any day, and we’ll help your whole team do more in less time.
Wherever your team is with Claude, there’s a next step.
Most businesses we talk to sit in one of three places. Find the one that sounds like you. That’s where we start.
We pay for Claude, but nobody really uses it.
The seats are paid for. A few people had a play, got a bit lost, and quietly went back to the old way. You know it should be helping. It just isn’t yet. You need someone to make it click for the whole team.
Get your team startedOne or two of us are flying. Everyone else is stuck.
A couple of people get incredible results. The rest aren’t sure what to type, or whether they’re even allowed to. The questions pile up with nowhere to go. You need a steady hand to close the gap and spread the good habits.
Close the gapIt’s working. Now we want to go deeper, and prove it.
Claude is part of how you work. Now you want the workflows built properly, the whole team levelled up, and a number you can point to that says it’s paying off. You need a partner, not just a help line.
Scale with ProNot sure what to hand to Claude? Here’s where it lands first.
Almost everyone we talk to knows Claude can help. The sticking point is knowing what to automate. So here are the jobs our clients hand to Claude in week one, the ones that quietly give people their afternoons back.
Social & LinkedIn content
Turning a half-formed idea into a week of posts, a newsletter, or a tidy LinkedIn article, in your voice, in minutes instead of an afternoon staring at a blank page.
The admin that eats hours
Summarising long email threads, drafting replies, cleaning up messy notes, formatting and tidying documents. The thousand small tasks that quietly swallow your team’s week.
Data into usable reports
Pulling figures out of a few spreadsheets or systems and turning them into a clear summary or report. The kind of thing that used to mean an hour of copy-paste and squinting.
Documents, drafted fast
Proposals, project scopes, contracts, SOPs, first-draft anything. You bring the substance; Claude gets you 80% of the way there so you’re editing, not starting from scratch.
That’s just the start. Whatever’s eating your team’s time, the answer to "could Claude help with this?" is usually yes, and we’re the people you ask.
What if you could take things off your plate, and actually feel like you’re getting things done?
Not learning another tool for the sake of it. Not one more thing on the to-do list. Just the work getting lighter: the admin handled faster, the content drafted in minutes, the report that used to take an afternoon done before lunch. That’s the whole point of Concierge: do more, in less time, with someone on-hand whenever your team gets stuck.
A real person on-hand, every working day.
Not a chatbot. Not a knowledge base nobody reads. A specialist who uses Claude all day, available to your whole team, turning paid-for licences into work that actually gets done.
A team that actually uses it
The whole point. We turn "we have Claude" into "we use Claude", day to day, on real work, by people who were nervous about it a month ago.
Answers, not run-around
Ask anything, by email, chat, or in office hours. How to do X, whether Y is safe, why Z went wrong. We answer in plain English, fast.
Across the whole Claude toolkit
Claude Desktop for everyday work, Cowork (Claude’s hands-on agent workspace) for getting things done alongside you, and Claude Code for the technical team. One line of support covers the lot.
Done safely, done right
We bring a security and governance lens to every answer: what’s safe to share, what isn’t, and how to keep your business and your clients’ data protected.
Priced per person, because the value is per person.
Most teams start with Concierge. The ones going all-in on AI, building it into how they work and wanting the numbers to prove it, start with Pro. Month to month, either way. No lock-in.
- Up to 5 named users
- Async Q&A by email and chat, answered within one business day
- Monthly group "office hours" call to work through what’s in front of you
- Two 1:1 sessions a month for hands-on help when someone’s stuck
- Help across Claude Desktop, Claude Code and Cowork
- A monthly tips note: new features, prompts worth stealing, what’s changed
- Fair-use support volume, no per-question billing
- Everything in Claude Concierge, for up to 15 users
- Priority response, same business day
- Weekly office hours, plus as many 1:1s as your team needs (fair use)
- Hands-on workflow building: we set up the prompts, projects and skills your team actually uses
- Quarterly adoption & ROI report: what’s landing, what’s saving time, what to do next
- A named consultant who knows your business
Not set up on Claude yet? We offer a one-off onboarding to get everything configured properly, then the subscription takes over. Ask us when we talk.
Adoption isn’t a launch. It’s a habit.
A one-day training course feels good and changes nothing a fortnight later. What actually moves the needle is having someone to ask, every time you get stuck, until using Claude is just how the work gets done.
Stuck on something? Ask. You get a straight answer from someone who uses these tools daily, not a ticket number and a three-day wait.
In every business we work with, one or two power users get several times more out of Claude than everyone else. That gap is knowing how, and closing it is exactly what we do.
Office hours, 1:1s, and a tips note that actually lands. Adoption isn’t a launch event. It’s a habit, and habits need a steady hand.
It’s a monthly subscription, not a contract you’re trapped in. A month’s notice and you’re out. We’d rather keep your business because it’s working.
Set up once. Supported every day after.
There’s no heavy onboarding and no homework. We get your people pointed in the right direction, then we’re simply there: the answer to "who do we ask?"
- Day one
We get your people set up
A short onboarding so everyone knows where Claude fits, how to reach us, and what they can start doing this week. No 40-page playbook nobody reads.
- Every day
You ask, we answer
A question lands, we answer it, within one business day, usually faster. The friction that kills adoption is "I didn’t know who to ask." We are who you ask.
- Every month
We get everyone better
Group office hours to work through whatever’s in front of the team, 1:1s for the people who need a hand, and a tips note so the good habits spread.
- Every quarter
We show you it’s working
On Pro, a plain-English read on what’s being adopted, where the time is going back, and what to push on next. So you’re never guessing whether it’s paying off.
Claude specialists. Microsoft fluent. Responsible by default.
The help you get is from people who do the work, not people reading a script. We use Claude every day to run our own business and build for clients, and we bring a security and governance lens to every answer.
We use it, daily
Claude Desktop, Cowork, and Claude Code are how we get our own work done. When you ask us something, you’re getting the answer from someone who hit that same wall last week, not a support tier reading from a manual.
Safe by default
"Is it safe to paste that in?" is one of the most common questions we get, and the most important. We follow the responsible-AI patterns published by Anthropic and Microsoft, and we’ll always tell you what to keep out of a prompt.
Honest about fit
Best practice sometimes means "don’t use AI for that." If Copilot suits a job better, or the answer is a spreadsheet rather than a model, we’ll say so. You’re paying us for straight answers, including the unglamorous ones.
What it’s like to have us in your corner.
Steve has been an outstanding supporter of our business, consistently going above and beyond to ensure we're well looked after. He genuinely cares about getting the right outcome, not just closing a project. I would not hesitate to recommend Secure Minded to any business looking to modernise their operations.
We brought in Secure Minded to support one of our most important clients with automation and Power BI reporting. They did something radical - they delivered exactly what our client needed, not what we thought they wanted. Stephen took the time to understand the real business problem first, then built a solution that stuck. Our client still uses it every day.
We’re honest about fit. You should be too.
- 5–100 staff who have Claude (or are about to) and want it actually used
- Tired of paying for tools that gather dust
- Want a steady hand for the team, not a one-off training day that fades
- Happy to ask questions, no question is too small
- Looking for a one-off setup and nothing more (that’s a separate, fixed-price job)
- Want a custom AI product built from scratch (different conversation, happy to have it)
- Already have an in-house AI champion and full adoption humming along
The questions everyone asks.
How is this different from just buying Claude? +
What exactly counts as "support"? +
Why is it priced per user? +
Is there a lock-in contract? +
Why Claude, specifically? +
What if we already have Claude set up? +
Can we do everything remotely? +
Can we pay by invoice instead of card? +
Stop paying for tools nobody uses.
Book a 20-minute call. We'll tell you honestly whether Concierge fits, and you'll leave with at least one job your team can hand to Claude this week.